Absolute joke of a company.

My Car breakdown insurance is through AXA and today I had the misfortune of dealing with this shower of a company as they are "supposed" to handle breakdown calls on behalf of AXA when jobs are given out to them.

I had broken down with a flat tyre on the Loughareema Road just outside Cushendun after hitting a pothole at speed. It was pitch black, in a remote area and luckily enough I had found a layby to access the damage after the tyre pressure warning light illuminated on my dashboard. The tyre was audibly hissing losing pressure rapidly. I called Axa to explain the situation and they were most helpful, that was until they passed me over to Agnew Recovery Services, it is all downhill from here... The call-back from them came through on an unknown number, I answered the call and the most unhelpful and rude individual spoke to me.... He asked where I was, I told him the same thing I told the AXA agent Loughareema Rd, Ballymena. The man on the other end of the phone then tried to lecture me that the Loughareema Road is *not* in Ballymena even though the postcode clearly states that is in Ballymena on Google Maps... after explaining this and the man ignoring my point of view he then went on to say he wouldn't be able to help because it is "too far away" and that the next closest person is in Ballymoney and that they "probably wouldn't want to help either", (just the kind of can-do attitude you want from a recovery service right!). I then politely explained that I am paying for a service, and I expect to be helped in my time of need... the man then barked down the phone to "don't start this with me" and that he "wasn't in the mood" demonstrating his excellent customer service skills once more. After his outburst he then said he would go back to AXA and phone back with an update as he was not willing to take on the job, a phone-call which never materialised, and I am still waiting for at the time of writing.

In the end I and my passengers had to flag down a passer-by to assist in swapping to the spare wheel. Thank goodness my car has a spare wheel, or I may still be waiting for Agnew Recovery Services to bother showing up. How embarrassing that it took a member of the public to help me in my time of need over a service AXA is paying for on my behalf… but does not deliver.

I have since submitted a formal complaint with AXA on this companies conduct, and I hope they are removed from their network of recovery providers as they are absolutely useless!!